Terms & Conditions

We are dedicated to total customer satisfaction. If you have any suggestions or comments please email us using the link on the contact page.

Enquiries:

Phone: +44 (0)1732 666420

Postal address: Broadway House, The Broadway, Crowborough, TN6 1BX

Making a Purchase

Making a purchase is easy. Just browse our shop, and add any items that you wish to buy into the shopping cart, click on ‘go to cart’ and either choose ‘continue shopping’ or when you have finished shopping click ‘Choose your shipping’ the shipping cost will then be added to your total. You can then click on ‘Paypal’ or ‘Checkout’ using a credit card. You will be asked for a few details that we need to be able to complete the order.

We accept ‘Paypal’ payments & credit card payment via Paypal for people who do not have a Paypal account. If you are shopping from Europe or anywhere else, place your order and your payment will be taken in GBP.

When an email confirmation of your order is received, this will indicate that we have received your order. If we are no longer able to supply a particular product for some reason, we will always contact you & refund any payments relating to unavailable products.

Shipping and Handling

Products can only be shipped to the UK.

You can choose at the checkout whether you want 3-5 working day delivery or 1-2 working day delivery or next day delivery. Please be aware that our delivery service is working day and does not operate over weekends or bank holidays, also we cannot guarantee delivery times as the courier service is independent of us. Although we try very hard to ensure that your delivery will fall within the time frame stated.

If you have very urgent requirements please call us on 01732 666420.

Out of Stock Items

If your item is not in stock, you will be emailed and given the choice of either a refund or to wait for item to come into stock. If you have chosen a refund you will be credited via ‘Paypal’ for the out of stock item, any other items ordered at the same time will be sent to you.

Workshop Bookings

Please be aware that workshop bookings are non-refundable. We require 7 days notice to re-book you onto an alternative date, subject to availability, if you are unable to attend your original booking, however we only allow one instance of this.

Tax Charges

All applicable taxes are included in the quoted prices

Payment Security

PayPal automatically encrypts your confidential information in transit from your computer to the PayPal site using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available)

Contacting Us

If you need to contact us, please email us using the link on the contact page or alternatively, you can call on +44 (0)1732 666420 or write to us at

Broadway House, The Broadway, Crowborough, TN16 1BX

Vintage Attic does not disclose buyers' information to third parties.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, they are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:

a. Take and fulfil customer orders

b. Administer and enhance the site and service

c. Only disclose information to third-parties for goods delivery purposes

Any information supplied by you will be treated as being supplied in confidence. We will collect and store information supplied for our own use and for purposes connected with your instructions or enquires. We will not disclose the information to third parties without your permission. Vintage Attic does not store any of your financial information including credit or debit card details.

On our homepage you are given the option to sign up to receive information from Vintage Attic by post or e-mail about our products and promotions. You may unsubscribe from our contact list at any time by replying to a promotional e-mail with the word "unsubscribe" in the subject line, or by e-mailing us at vintageatticcrowborough@gmail.com.

Returns Policy

If you wish to return a product please contact us in the first instance by email using our contact form on our website.

All returns must be sent using a signed for service and received by us in their original re-sale condition. Please be aware that if the value of the product returned reduces the value of the original order to below that which qualifies for a volume discount we will deduct the discount value or the postage cost value from your refund.

Please be aware that our website is protected by copyright law and therefore no part of our website or any content within our website may be copied without our express permission.